Is our main area of expertise, we undertake collection services on behalf of companies and organizations that have delinquent facilities held by both Retail and corporate debtors whenever this is required. On this segment we employ a number of techniques including client meetings, issuance of letters of demand, telephone negotiations and legal advice. Our retail collections are customized depending on the company customer profile. We mainly make use of a field collections team backed by a call centre compliment to achieve high contact rates and hit excellent penetration levels for good results.
We undertake collection services on behalf of companies and organizations that have delinquent facilities held by corporate debtors. On this segment we employ a number of techniques including client meetings, telephone negotiations and legal advice.
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This is designed for companies with a mass market client base e.g. banks, micro-finance institutions, utility companies as well as local authorities and municipal councils. Our collections techniques on this segment are customized depending on the company customer profile. We mainly make use of a field collections team backed by a call centre compliment to achieve high contact rates and hit excellent penetration levels for good results.
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Due to the diversity in our underlying client base and the continuous experience in field based collections, we are able to easily carry out investigations to trace debtors who the client has lost contact with. This also includes serving legal and statutory notices.
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We undertake debt surveillance and monitoring on debts that may have been written off by companies and upon confirmation of changes in the customers financial circumstances will duly advise our clients. Private or corporate cases sometimes require surveillance for evidence gathering purposes and our surveillance operatives are extremely experienced, which provides total discretion while they carry out the surveillance and observations.
Our experienced process and court document servers can provide a professional and time effective service of documents. Whether you have a one off process serving requirement, or you are looking for a reliable private investigation agency to manage your document serving in volume workloads, we would be happy to help.
Our dedicated team of investigators are trained in asset searching. With the knowledge of various public information databases available to private investigators we are able to carry out in-depth legal asset searches and traces in Kenya and produce reliable, up to date investigations with very little information initially available.